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ArticleTotal Customer Service

William H. Davidow1989

Article1989

Total Customer Service

William H. Davidow · Bro Uttal

52 citations·0/0 files stored·Andalas University Repository (Andalas University)

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

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1998An Examination of the Web-Based Strategies of the Top 100 U.S. Retailers 2006The Influence of Service Recovery and Loyalty on Perceived Service Quality: A Study of Hotel Customers in Spain 2007Strategic profiling 1998Higher order technological learning as determinant of market success in the multimedia arena; a success story, a failure, and a question mark: AGFA/BAYER AG, Enable Software, and Sun Microsystems 1996Achieving Focus in Service Organisations 1996Collaring the Cheshire Cat’: Studying Customers' Services Experience through Metaphor 2015Service Quality and Customer Satisfaction: Empirical Evidence from Saving Account Customers of Banking Industry 1995Business Etiquette: What Your Students Don't Know

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Year1989

Typearticle

Published1989-01-01

VenueAndalas University Repository (Andalas University)

Languageen

Citations52

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW2577919622

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