Business Etiquette: What Your Students Don't Know

Jean Mausehund · R. Neil Dortch · Carl Remus Bridges

9 citations0/0 files storedBusiness Communication Quarterly

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Language, Communication, and Linguistic Studies Higher Education and Employability Management and Marketing Education

Abstract

Recent developments in the workplace have supported the need for more awareness of business etiquette, especially by new employees entering the workforce. This study was com pleted to determine the current level of etiquette awareness possessed by students enrolled in business communication courses at three AACSB institutions. The findings indicate that students are most concerned with issues related to job interviews, interpersonal relationships, and social issues and least concerned with intercultural issues.

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2007Sales and Marketing Management 1991THE CUSTOMER DRIVEN COMPANY 1994Multicultural management: New skills for global success 1989Total Customer Service 1990Total customer service 1993Education in Business Etiquette: Attitudes of Marketing Professionals

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