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THE CUSTOMER DRIVEN COMPANY · Study

BookTHE CUSTOMER DRIVEN COMPANY

Richard Whiteley1991

Book1991

THE CUSTOMER DRIVEN COMPANY

Richard Whiteley

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Customer Service Quality and Loyalty Service and Product Innovation Corporate Governance and Management

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2001Exploring the link between market orientation and innovation in the European and US insurance markets 1998Measuring market orientation in several populations 1997Anger, catharsis, and purchasing behavior following aggressive customer complaints 1995Developing a customer orientation 2006Family Business in the Middle East: An Eexploratory Study of Retail Management in Kuwait and Lebanon 1994The Factory as Laboratory 2006Clients' activities at the design front-end 2004Retail patronage intentions: the relative importance of perceived prices and salesperson service attributes

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Year1991

Typebook

Published1991-01-01

Languageen

Citations118

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ShelfCustomer Service Quality and Loyalty

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openalex_workW3135029213

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