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THE CUSTOMER DRIVEN COMPANY
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THE CUSTOMER DRIVEN COMPANY (1991)THE CUSTOMER DRIVEN COMPANYThe Effects of Individual Dimensions of Airline Service Quality: Findings From Australian Domestic Air Passengers (2006)The Effects of Individual Dim…Family Business in the Middle East: An Eexploratory Study of Retail Management in Kuwait and Lebanon (2006)Family Business in the Middle…Clients' activities at the design front-end (2006)Clients' activities at the de…An empirical study of quality function deployment on company performance (2006)An empirical study of quality…Total quality management (2005)Total quality managementRetail patronage intentions: the relative importance of perceived prices and salesperson service attributes (2004)Retail patronage intentions: …Unwritten ground rules: transforming organization culture to achieve key business objectives and outstanding customer service (2001)Unwritten ground rules: trans…Integrated Marketing and Operations Team Projects: Learning the Importance of Cross-Functional Cooperation (2001)Integrated Marketing and Oper…Exploring the link between market orientation and innovation in the European and US insurance markets (2001)Exploring the link between ma…Organizational effectiveness indicators to support service quality (2000)Organizational effectiveness …Measuring market orientation in several populations (1998)Measuring market orientation …A necessidade de reinventar as empresas (1998)A necessidade de reinventar a…Quality Function Deployment—The Technique: State of the Art and Future Directions (1997)Quality Function Deployment—T…Anger, catharsis, and purchasing behavior following aggressive customer complaints (1997)Anger, catharsis, and purchas…Developing a customer orientation (1995)Developing a customer orienta…The Factory as Laboratory (1994)The Factory as LaboratoryCompetitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Comparative fit indexes in structural models. 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  • 2001Exploring the link between market orientation and innovation in the European and US insurance markets136 cited
  • 1998Measuring market orientation in several populations130 cited
  • 1997Anger, catharsis, and purchasing behavior following aggressive customer complaints118 cited
  • 1995Developing a customer orientation105 cited
  • 2006Family Business in the Middle East: An Eexploratory Study of Retail Management in Kuwait and Lebanon99 cited
  • 1994The Factory as Laboratory92 cited
  • 2006Clients' activities at the design front-end80 cited
  • 2004Retail patronage intentions: the relative importance of perceived prices and salesperson service attributes65 cited
  • 2006The Effects of Individual Dimensions of Airline Service Quality: Findings From Australian Domestic Air Passengers51 cited
  • 2006An empirical study of quality function deployment on company performance48 cited
  • 2005Total quality management47 cited
  • 2000Organizational effectiveness indicators to support service quality46 cited
  • 1998A necessidade de reinventar as empresas44 cited
  • 2001Integrated Marketing and Operations Team Projects: Learning the Importance of Cross-Functional Cooperation

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38 cited
  • 2001Unwritten ground rules: transforming organization culture to achieve key business objectives and outstanding customer service37 cited
  • 1997Quality Function Deployment—The Technique: State of the Art and Future Directions36 cited