Leaving first-line managers to sink or swim will hit your bottom line

Abstract

Purpose – The purpose of the paper is to look at how investing in the skills development of first-line leaders can improve overall business performance. First-line leaders are the largest and arguably the most important group of leaders in any organization; yet recent research shows that they are one of the most neglected in terms of training and development, which is impacting businesses’ bottom line. Design/methodology/approach – This study involves literature review and Forum Europe, Middle East and Africa’s own survey data. Findings – It is the companies that take the time to invest in developing the essential skills of their first-line leaders that will reap the rewards generated through their ability to create a highly motivated, engaged and results-driven team. Originality/value – Focusses on the skills required by first-line leaders, and the five “engagement needs” they must understand in order to motivate the workforce.

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