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Preface Acknowledgments About the Authors CHAPTER 1 How Management Accounting Information Supports Decision Making CHAPTER 2 The Balanced Scorecard and Strategy Map CHAPTER 3 Using Costs in Decision Making CHAPTER 4 Accumulating and Assigning Costs to Products CHAPTER 5 Activity-Based Cost Systems CHAPTER 6 Measuring and Managing Customer Relationships CHAPTER 7 Measuring and Managing Process Performance CHAPTER 8 Measuring and Managing Life-Cycle Costs CHAPTER 9 Behavioral and Organizational Issues in Management Accounting and Control Systems CHAPTER 10 Using Budgets for Planning and Coordination CHAPTER 11 Financial Control Glossary Subject Index Name and Company Index
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