Critical success factors to knowledge management implementation: A holistic approach

Abstract

The objective of this paper is to propose a comprehensive set of critical success factors (CSFs) that would enable successful knowledge management (KM) implementation in organisations. Building upon the work of Chong and Choi (2005), various models of KM CSFs proposed by researchers and practitioners were comprehensively reviewed.Based on the results of a myriad of relevant research, this paper concludes that successful deployment of a KM programme depends on eleven CSFs. The identification of these factors has important implications on organisations in this knowledge-based economy (k-economy) where success is dependent on knowledge and how it is managed.

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