Slips of the Mind and an Outline for a Theory of Action

Donald A. Norman

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Behavioral Health and Interventions Memory Processes and Influences Cognitive Functions and Memory

Abstract

SLIPS OR UNINTENDED ACTIONS HAVE BOTH THEORETICAL AND APPLIED IMPORTANCE, BY PROVIDING INSIGHT INTO POSSIBLE UNDERLYING MECHANISMS OF BEHAVIOR AND BECAUSE OF THEIR REAL-WORLD CONSEQUENCES. Several collections of slips are examined and an outline for a theory of action is proposed, based on selection of appropriate schemas, their activation in memory, and triggering by appropriate conditions, with errors possible at each stage. A categorization of slips is presented based on this outline. Finally, the role of feedback and cybernetic theories of human performance are discussed. (Author)

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1986Consciousness and intentionality in communication: A preliminary model and methodological approaches

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