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Total Quality Management

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References

1982Out of the Crisis7,278 cited
1952Quality-Control Handbook.2,849 cited
1998The Rhetoric and Reality of Total Quality Management909 cited
1992Organization Science, Managers, and Language Games515 cited
1996Total Quality Management:147 cited
1992Learning in U.S. and Soviet foreign policy127 cited
1998Learning from the Quality Movement: What Did and Didn't Happen and Why?122 cited

Cited by

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2010New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges30 cited
2001A linear structural modelling of Total Quality Management practices in manufacturing companies in Malaysia29 cited
2009Impacto competitivo de las herramientas para la gestión de la calidad28 cited
2005Importance and Implementation of Baldrige Practices for Small Businesses27 cited
2009

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People-driven processes in customer relationship management

24 cited

2010Determining Statistical Process Control Baseline Periods in Long Historical Data Streams19 cited

2009TQM AND ORGANIZATIONAL CULTURE AS SIGNIFICANT FACTORS IN ENSURING COMPETITIVE ADVANTAGE: A THEORETICAL PERSPECTIVE18 cited

2004Does manufacturing need to make JIT delivery work?14 cited

2018An Overview of Sustainability of Transportation Systems: A Quality Oriented Approach10 cited

2011Architektura korporacji. Analiza teoretyczna i metodologiczna8 cited