Moving Forward: Emerging Themes in Financial Services Technologies’ Adoption

Abstract

Financial services technologies (FST) are core to the continuous transformation of financial services organizations (FSO). To date, however, there has been a lack of empirical research into FST adoption against the backdrop of the recent financial crisis. In this paper, we re-examine how FSO are currently positioned to take advantage of emerging FST. Note that, in this paper, we look forward rather than provide a commentary on the state of the art in technology adoption research. We conducted this research by applying an exploratory qualitative study method: we analyzed interview transcripts from thirty recent interviews of FSO technology executives and CIOs by using a thematic network analysis tool. This analysis uncovered nineteen basic, eight organizing, and two global FST adoption research themes along with their links to FST adoption objectives, challenges, customer centricity, human resources, outsourcing, and overall IT strategy maintenance. This research has both practical and theoretical research implications and serves as a resource base for FSO and researchers to set future research priorities and directions. We intend for the emerging themes that we present in this paper to facilitate research directions by shedding light on the areas of greatest value and potential return in FST adoption.

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