A Live Study of Employee Satisfaction and Growth Analysis: Tata Steel

Abstract

Employee satisfaction is supremely important in an organization because it is what productivity depends on. Satisfied employees are more likely to be creative and innovative and come up with breakthroughs that allow a company to grow and change positively with time and changing market conditions. The objectives of the paper are: - i) to measure the level of employee satisfaction at Tata Steel, ii) to see the effect of the measures being taken to enhance employee satisfaction and employee growth in the organization. In the study, the dimensions across which it was measured were – Superior-Subordinate relationship, Role, Culture, Career Development, Training, Goals and Motivation. Various aspects of these dimensions were listed down and converted into a questionnaire to conduct a survey on the employees of a private sector organization. Few trainers and trainees were interviewed to understand the system of training as training was the factor which contributed to employee satisfaction more than other factors. There has been quantitative analysis of the results of questionnaire done through Mean-SD Score, Correlation of inter and intra items of each parameter under consideration, the factor analysis has been done after that to find out the items which uniquely determine the employee satisfaction in the organization. Keywords: satisfaction, employee growth, training, motivation, career, innovation, contribution.

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