Adoption, adaptation, stabilization and stagnation: Software appropriation over time

Abstract

Persistent use of an information technology is necessary if it is to enhance productivity and user satisfaction. In this paper, we examine the process of appropriation of an application software over time, to gain a deeper understanding of the influences that encourage productive and persistent use. In a longitudinal study in an educational setting, through intensive field research, we identify changing expectations and influences that encourage persistent use of a technology above and beyond adoption. We identify further appropriation beyond initial stabilization and suggest that easy access to ongoing training is a driving force in avoiding stagnation and encouraging productive use.

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