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The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects · Study

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ChapterThe Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects

ROGER HOLLOWELL2012

Chapter2012

The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects

ROGER HOLLOWELL · Leonard A. Schlesinger

23 citations·0/0 files stored·Sage eBooks

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Customer Service Quality and Loyalty Accounting and Organizational Management Service and Product Innovation

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2005Identifying Performance Measures of Small Ventures-The Case of the Tourism Industry 2011Service quality in the private banking business 2005Wirtschaftlichkeit des Kundenbindungsmanagements

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Year2012

Typechapter

Published2012-10-05

VenueSage eBooks

Languageen

Citations23

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.4135/9781452231327.n15

openalex_workW17117364

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