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The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects
0 references·3 citing·12 second hop
The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects (2012)The Service Profit Chain: Intellectual Ro…Service quality in the private banking business (2011)Service quality in the privat…Wirtschaftlichkeit des Kundenbindungsmanagements (2005)Wirtschaftlichkeit des Kunden…Identifying Performance Measures of Small Ventures-The Case of the Tourism Industry (2005)Identifying Performance Measu…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Entrepreneurial orientation and firm performance: The role of knowledge creation process (2008)THE NATURE AND EXPERIENCE OF ENTREPRENEURIAL PASSION (2009)Personality Traits of Entrepreneurs: A Review of Recent Literature (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Journal of economic psychology (1995)Handbuch Dienstleistungsmanagement (1998)Ursache-Wirkungsbeziehungen der Balanced Scorecard – Empirische Erkenntnisse zu ihrer Existenz (2006)Advances in Consumer Research (2025)
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  • 2005Identifying Performance Measures of Small Ventures-The Case of the Tourism Industry342 cited
  • 2011Service quality in the private banking business19 cited
  • 2005Wirtschaftlichkeit des Kundenbindungsmanagements6 cited

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