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CMDB – Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management
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CMDB – Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management (2006)CMDB – Yet Another MIB? On Reusing Manage…Classifying ITIL Processes; A Taxonomy under Tool Support Aspects (2006)Classifying ITIL Processes; A…The preparedness of critical success factors of IT service management and its effect on performance (2010)The preparedness of critical …Estimating Nonresponse Bias in Mail Surveys (1977)Chief executives define their own data needs. (1979)Using the balanced scorecard as a strategic management system (1996)Critical Success Factors In Implementing ITIL in the Ministry of Education in Saudi Arabia: An Exploratory Study (2017)ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice (2005)A Maturity Model for Implementing ITIL v3 (2010)A Maturity Model for Implementing ITIL V3 in Practice (2011)Trust and reputation for Internet of Things: Fundamentals, taxonomy, and open research challenges (2019)
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References

  • 2006Classifying ITIL Processes; A Taxonomy under Tool Support Aspects67 cited

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  • 2010The preparedness of critical success factors of IT service management and its effect on performance14 cited

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