Questionnaire design and administration : a practical guide

Abstract

Chapter 1 Introduction Chapter 2 The Place of Questionnaire Design and Administration in the Research Process Introduction *2.1 The research process *2.2Problem definition or purpose *2.3Research design *2.4Sampling *2.5Data collection and analysis *2.6Recommendations and report writing *2.7Overview Chapter 3 Questionnaire Design Introduction *3.1 Questionnaire design process *3.2Mail questionnaires *3.3Personally administered questionnaires *3.4Telephone questionnaires *3.5Internet questionnaires *3.6International questionnaires *3.7Overview Chapter 4 Questionnaire Administration Introduction *4.1 Motivating respondents *4.2Mail questionnaire administration *4.3Personally administered questionnaire administration *4.4Telephone questionnaires administration *4.5Internet questionnaire administration *4.6International questionnaire administration *4.7Overview Chapter 5 Practical Tips and Common Mistakes Introduction *5.1 General tips *5.2Mail questionnaires *5.3Personally administered questionnaires *5.4Telephone questionnaires *5.5Internet questionnaires *5.6International questionnaires *5.7Overview Appendix Annotated List of References and Recommended Reading for Questionnaire Design and Administration

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