Organizational politics and turnover: An empirical research from hospitality industry

Abstract

Th e purpose of this study was to examine the eff ects of scarcity of resources, favoritism, and organizational support as antecedents on organizational politics perceptions of frontline staff and the eff ect of these perceptions on their turnover intention in Cypriot hotels as its setting.For this study, a total number of 140 usable questionnaires were collected from frontline staff who was defi ned as all frontline supervisors from the front offi ce, food&beverage, guest relations, and housekeeping departments working in three, four and fi ve star hotels in North Cyprus.Th e hypothesized relationships were tested using SPSS 18 version through path analysis.Th e model test results indicated that scarce resources and favoritism are signifi cant determinants of organizational politics perceptions.On the other hand, organizational support was found to be negatively related with organizational politics.Th e empirical result also demonstrated that frontline supervisors' politics perceptions exerted a positive eff ect on their turnover intentions.Th is research makes useful contributions to the current knowledge base by exclusively investigating the direct eff ect of favoritism on perceptions of organizational politics and indirect infl uence on turnover intention.Because favoritism practices have potential to paralyze the organizational justice and create distrustful working environment which makes real performers to engage in political games or quit the job.

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