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PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA
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PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA (2014)PENERAPAN CUSTOMER SATISFACTION INDEX (CS…Metode Penelitian Survei (2012)Metode Penelitian SurveiPengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar (1997)Pengukuran tingkat kepuasan p…Delivering Quality Service (1990)Delivering Quality ServiceSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Customer Awareness and Satisfaction Analysis on the Use of Motorcycle Taxi Applications in the Philippines (2021)Customer Awareness and Satisf…Customer Satisfaction Analysis of Online Taxi Mobile Apps (2019)Customer Satisfaction Analysi…Pengaruh Kualitas Pelayanan Angkutan Kota Terhadap Kepuasan dan Loyalitas Penumpang di Kota Kupang (2018)Pengaruh Kualitas Pelayanan A…Students’ Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis (2016)Students’ Satisfaction on Aca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Importance-Performance Analysis (1977)Quality Management for Organizational Excellence: Introduction to Total Quality (2009)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery (2018)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Service Quality and Customer Satisfaction in Public Transport Sector of Kenya: A Survey of Shuttle Travelers in Kitale Terminus (2014)The Satisfaction Analysis for the Performance of Public Transport Urban Areas (2014)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Importance-performance analysis: A valid management tool? (2014)Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money (2020)Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X (2021)Passenger Satisfaction Evaluation and Achieving Sustainable Integrated Urban Transport: Structural Equation Analysis Based on Macau Data (2023)VALUE CREATION IN MOBILE COMMERCE: FINDINGS FROM A CONSUMER SURVEY (2002)Diffusion and success factors of mobile marketing (2004)PERTIMBANGAN, PENGETAHUAN, DAN SIKAP KONSUMEN INDIVIDU TERHADAP BANK SYARIAH (2015)Analisis Kepuasan Pelanggan Elektronik Shopee menggunakan Metode E-Service Quality dan Kartesius (2021)PENGARUH KUALITAS PRODUK, CITRA MEREK, DAN LABEL HALAL TERHADAP KEPUASAN KONSUMEN PRODUK BODY LOTION CITRA (STUDI KASUS MAHASISWA SURABAYA) (2021)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Pengaruh Beban Kerja, Motivasi Dan Kepuasan Kerja Terhadap Kinerja Pegawai Bank BJB Cabang Padalarang (2012)Inovasi Pelayanan Publik UPTD Terminal Purabaya-Bungurasih (2013)PENGARUH GREEN MARKETING TERHADAP MINAT BELI SERTA DAMPAKNYA PADA KEPUTUSAN PEMBELIAN (Survei Pada Konsumen Non-Member Tupperware Di Kota Malang) (2015)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Delivering Quality Service1,326 cited
  • 1997Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar504 cited
  • 2012Metode Penelitian Survei318 cited

Cited by

  • 2019Customer Satisfaction Analysis of Online Taxi Mobile Apps43 cited
  • 2016Students’ Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis26 cited
  • 2021Customer Awareness and Satisfaction Analysis on the Use of Motorcycle Taxi Applications in the Philippines10 cited
  • 2018Pengaruh Kualitas Pelayanan Angkutan Kota Terhadap Kepuasan dan Loyalitas Penumpang di Kota Kupang4 cited

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