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Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres
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Compensation Management in Outsourced Service Organizations and Its Implications for Quit Rates, Absenteeism and Workforce Performance: Evidence from Canadian Call Centres (2010)Compensation Management in Outsourced Ser…Gender, Race, and Meritocracy in Organizational Careers (2008)Gender, Race, and Meritocracy…MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)MANAGING CUSTOMER SERVICES: H…MEASUREMENT ERROR IN RESEARCH ON HUMAN RESOURCES and FIRM PERFORMANCE: HOW MUCH ERROR IS THERE AND HOW DOES IT INFLUENCE EFFECT SIZE ESTIMATES? (2000)MEASUREMENT ERROR IN RESEARCH…A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium (2000)A Meta-Analysis of Antecedent…The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…AN ORGANIZATION-LEVEL ANALYSIS OF VOLUNTARY AND INVOLUNTARY TURNOVER. (1998)AN ORGANIZATION-LEVEL ANALYSI…MODES OF THEORIZING IN STRATEGIC HUMAN RESOURCE MANAGEMENT: TESTS OF UNIVERSALISTIC, CONTINGENCY, AND CONFIGURATIONS. PERFORMANCE PREDICTIONS. (1996)MODES OF THEORIZING IN STRATE…ORGANIZATIONAL DIFFERENCES IN MANAGERIAL COMPENSATION AND FINANCIAL PERFORMANCE. (1990)ORGANIZATIONAL DIFFERENCES IN…Efficiency Wages and the Inter-Industry Wage Structure (1988)Efficiency Wages and the Inte…The Economic Institutions of Capitalism (1987)The Economic Institutions of …The Economic Institutions of Capitalism (1986)The Economic Institutions of …Equilibrium Unemployment as a Worker Discipline Device (1986)Equilibrium Unemployment as a…What do unions do (1984)What do unions doHuman Capital, A Theoretical and Empirical Analysis with Special Reference to Education (1967)Human Capital, A Theoretical …Inequity In Social Exchange (1965)Inequity In Social ExchangeHuman Capital: A Theoretical and Empirical Analysis, with Special Reference to Education (1964)Human Capital: A Theoretical …Managing differences, interaction, and partnership quality in global inter-firm relationships (2018)Managing differences, interac…Agency Problems and the Theory of the Firm (1980)Separation of Ownership and Control (1983)The Human Resource Architecture: Toward a Theory of Human Capital Allocation and Development (1999)Firm resources and sustained competitive advantage (2004)Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System (2004)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Credit Rationing in Markets with Imperfect Information (1981)Who Benefits from State and Local Economic Development Policies? (1991)Production, Information Costs and Economic Organization (1996)An Introduction to Varieties of Capitalism (2001)Varieties of Capitalism (2001)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Handbook of Industrial and Organizational Psychology. (1977)Research in Organizational Behavior. (1986)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)WHY PEOPLE STAY: USING JOB EMBEDDEDNESS TO PREDICT VOLUNTARY TURNOVER. (2001)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)PREDICTORS OF OBJECTIVE AND SUBJECTIVE CAREER SUCCESS: A META‐ANALYSIS (2005)Constitutions and Commitment: The Evolution of Institutions Governing Public Choice in Seventeenth-Century England (1989)The New Politics of the Welfare State (2001)Social Capital: Prospects for a New Concept (2002)Changes in the structure of wages in the 1980's: an evaluation of alternative explanations. (1992)Wage Differentials, Employer Size, and Unemployment (1998)Empirical Strategies in Labor Economics (1999)Predicting Exit, Voice, Loyalty, and Neglect (1989)Why Do Some Occupations Pay More than Others? Social Closure and Earnings Inequality in the United States (2002)Unions, Norms, and the Rise in U.S. Wage Inequality (2011)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)The Technology of Skill Formation (2007)Gender Differences in Preferences (2009)The Commitment-Trust Theory of Relationship Marketing (1994)A Survey of Corporate Governance (1997)Dynamic capabilities and strategic management (1997)Outsourcing at Will: The Contribution of Unjust Dismissal Doctrine to the Growth of Employment Outsourcing (2003)Employability: A psycho-social construct, its dimensions, and applications (2004)
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  • 1990ORGANIZATIONAL DIFFERENCES IN MANAGERIAL COMPENSATION AND FINANCIAL PERFORMANCE.716 cited
  • 2000MEASUREMENT ERROR IN RESEARCH ON HUMAN RESOURCES and FIRM PERFORMANCE: HOW MUCH ERROR IS THERE AND HOW DOES IT INFLUENCE EFFECT SIZE ESTIMATES?679 cited
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    • 2018Managing differences, interaction, and partnership quality in global inter-firm relationships19 cited