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• 2012Contribution to social exchange in public organizations: examining how support, trust, satisfaction, commitment and work outcomes are related44 cited
• 2017Compensating citizens for poor service delivery: Experimental research in public and private settings36 cited
• 2018Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities27 cited
• 2013When subordinates feel supported by managers: investigating the relationships between support, trust, commitment and outcomes27 cited
• 2010Towards a conceptual model for assessing the quality of public services24 cited
• 2007Limits of Public Accountability under the Reinvented State in Developing Nations12 cited
• 2015Bridging the Gaps in Multi-Level Governance: New Spaces of Interactions and Multiple Accountabilities in English Sub-National Governance9 cited
• 2007Introduction: Growing Concerns for Public Accountability under the State in Transition6 cited
• 2024Positive public sector stereotypes and their impact on public service delivery: an audit experiment4 cited
• 2006COMPARING BUSH–CHENEY AND CLINTON–GORE PERFORMANCE MANAGEMENT STRATEGIES: ARE THEY MORE ALIKE THAN DIFFERENT?4 cited