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Benchmarking the service quality of airlines in the United States: an exploratory analysis
16 references·3 citing·45 second hop
Benchmarking the service quality of airlines in the United States: an exploratory analysis (2015)Benchmarking the service quality of airli…Service quality, satisfaction, and behavioural intentions (2009)Service quality, satisfaction…Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)Expectations and perceptions …The effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)The effect of airline service…Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog (2001)Corporate identity, corporate…International service variants: airline passenger expectations and perceptions of service quality (2000)International service variant…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Evaluating the use of exploratory factor analysis in psychological research. (1999)Evaluating the use of explora…An assessment of survey research in POM: from constructs to theory (1998)An assessment of survey resea…Performance measurement system design (1995)Performance measurement syste…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Quality counts in services, too (1985)Quality counts in services, t…A Quantitative Review of Research Design Effects on Response Rates to Questionnaires (1983)A Quantitative Review of Rese…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…The essentials of factor analysis (1970)The essentials of factor anal…The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Varimax Criterion for Ana…Operational determinants of airline service quality: Worldwide cross-regional analysis (2018)Operational determinants of a…Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV) (2018)Benchmarking hotel service qu…The impact of an aircraft's service environment on perceptions of in-flight food quality (2016)The impact of an aircraft's s…The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. 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(1998)THE IMPACT OF CULTURAL VALUES ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT IN SELF-MANAGING WORK TEAMS: THE MEDIATING ROLE OF EMPLOYEE RESISTANCE. (2001)Development and validation of an artificial intelligence anxiety scale: an initial application in predicting motivated learning behavior (2019)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)A Second Generation Little Jiffy (1970)Self-Concept: Validation of Construct Interpretations (1976)
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References

  • 1974An Index of Factorial Simplicity14,857 cited
  • 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
  • 1958The Varimax Criterion for Analytic Rotation in Factor Analysis7,599 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1995Performance measurement system design3,257 cited
  • 1970The essentials of factor analysis1,648 cited
  • 1998An assessment of survey research in POM: from constructs to theory1,315 cited
  • 2001Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog1,108 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
  • 1983A Quantitative Review of Research Design Effects on Response Rates to Questionnaires706 cited
  • 1985Quality counts in services, too580 cited
  • 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case study423 cited
  • 2009Service quality, satisfaction, and behavioural intentions347 cited
  • 2007Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores

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312 cited
  • 2000International service variants: airline passenger expectations and perceptions of service quality277 cited
  • Cited by

    • 2018Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)32 cited
    • 2016The impact of an aircraft's service environment on perceptions of in-flight food quality30 cited
    • 2018Operational determinants of airline service quality: Worldwide cross-regional analysis17 cited