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Impact of customer satisfaction and retention on customer loyalty
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Impact of customer satisfaction and retention on customer loyalty (2012)Impact of customer satisfaction and reten…Investigating the Brand Loyalty of Domestic Cosmetic in an Emerging Market (2021)Investigating the Brand Loyal…The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty (2020)The Mediation Effect of Custo…Developing a model for improving business and competitiveness of domestic enterprises (2019)Developing a model for improv…Impact of Online Store Atmosphere, Customized Information and Customer Satisfaction on Online Repurchase Intention (2017)Impact of Online Store Atmosp…Airline Service Quality Dimensions and Customer Loyalty: Empirical Evidence from Air Passengers’ in Lagos State (2016)Airline Service Quality Dimen…An Empirical Study of Direct Relationship of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Malaysian Commercial Banking Industry (2015)An Empirical Study of Direct …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Business Research Methods (2022)Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Customer satisfaction and business performance: a firm‐level analysis (2011)Globalization: The Essentials (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)METODE PENELITIAN Kuantitatif, Kualitatif dan R&D (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Behavioral Consequences of Service Quality (1996)The partial least squares approach for structural equation modeling. (1998)Perceived Service Quality, Trust, Customer Satisfaction and Customer Loyalty in the Banking Sector of Bukavu (East of DR Congo) (2019)The effect of service quality and customer satisfaction on customer loyalty (2019)The Effect of Customer Experience and Service Quality on Satisfaction in Increasing Loyalty (2020)Review of Psychometric theory (2nd ed.). (1979)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)CAN SERVQUAL MEDIATE FROM THE STORE ATMOSPHERE AND CUSTOMER SATISFACTION? (2020)Estrategias de Merchandising: un análisis de su efectividad para la atracción de nuevos clientes (2021)The Commitment-Trust Theory of Relationship Marketing (1994)Whence Consumer Loyalty? (1999)
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  • 2019Developing a model for improving business and competitiveness of domestic enterprises28 cited
  • 2017Impact of Online Store Atmosphere, Customized Information and Customer Satisfaction on Online Repurchase Intention22 cited
  • 2020The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty18 cited
  • 2016Airline Service Quality Dimensions and Customer Loyalty: Empirical Evidence from Air Passengers’ in Lagos State17 cited
  • 2015An Empirical Study of Direct Relationship of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Malaysian Commercial Banking Industry17 cited
  • 2021Investigating the Brand Loyalty of Domestic Cosmetic in an Emerging Market6 cited

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