Fairness Crowded Out by Law. An Experimental Study on Withdrawal Rights

Abstract

Withdrawal rights protect buyers in distance selling, for example when ordering via the internet. After introducing such a law in Germany the proportion of returned goods drastically increased although most sellers had already offered a return option before. We experimentally investigate scenarios in which sellers can voluntarily offer a withdrawal right. In a second treatment it is provided by law. We find indications that a voluntary provision is perceived as friendly on which buyers reciprocate by not exploiting sellers too heavily. A third treatment reveals that small return costs for buyers have only a marginal influence on withdrawal behaviour. (JEL: K 12, C 91)

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