PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN RESTORAN INDUS UBUD GIANYAR

Ni Made Arie Sulistyawati · Ni Ketut Seminari

66 citations0/0 files storedE-Jurnal Manajemen Universitas Udayana

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Healthcare Quality and Satisfaction

Abstract

Quality of service is an important factor and roots that are able to provide satisfaction for its customers. So that customers are satisfied with the services provided. The purpose of this study was to determine the effect of service quality on customer satisfaction. This study uses primary data sourced from direct observation and questionnaires were distributed to the respondents who subsequently analyzed using linear analysis berganda.Hasil data analysis found that the variable physical evidence, reliability, responsiveness, assurance, empathy, and gender differences affect the customer satisfaction at Restaurant Indus Ubud.

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2007Consumer complaint behaviour of Asians and non‐Asians about hotel services

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