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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN RESTORAN INDUS UBUD GIANYAR
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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN RESTORAN INDUS UBUD GIANYAR (2015)PENGARUH KUALITAS PELAYANAN TERHADAP KEPU…Consumer complaint behaviour of Asians and non‐Asians about hotel services (2007)Consumer complaint behaviour …ANTESEDEN KEPUASAN PELANGGAN DAN DAMPAKNYA PADA NIAT PEMBELIAN ULANG (2018)ANTESEDEN KEPUASAN PELANGGAN …Culture's Consequences: International Differences in Work-Related Values. (1983)Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Research methods for business: A skill building approach (1993)The relationship between consumer complaining behavior and service recovery (2010)A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently (2015)Comprehending customer satisfaction with hotels (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)An extended model of the antecedents and consequences of consumer satisfaction for hospitality services (2008)Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents (2012)
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References

  • 2007Consumer complaint behaviour of Asians and non‐Asians about hotel services230 cited

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  • 2018ANTESEDEN KEPUASAN PELANGGAN DAN DAMPAKNYA PADA NIAT PEMBELIAN ULANG10 cited

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