Articlehybrid2015

The Politics of Public Services: A Service Characteristics Approach

122 citations0/0 files storedWorld Development

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Public Policy and Administration Research Public Administration and Governance Public Administration in Developing Nations

Abstract

Politics is widely regarded as affecting and being affected by the performance of public services, yet little research differentiates between services in exploring these effects. The article addresses this gap by proposing a framework for understanding and comparing the politics of different services. It identifies how the nature of the good, type of market failure, tasks involved in delivery, and demand for a service—hitherto regarded largely as economic and managerial concerns—affect political commitment, organizational control, and user power. Policy responses can be targeted to address service characteristics where they present opportunities or constraints to better services.

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References

1990Bureaucracy: what government agencies do and why they do it 2003World Development Report 2004 : making services work for poor people 1986Economics of the Public Sector 2012Incentives Work: Getting Teachers to Come to School 2003Solutions When the Solution is the Problem: Arraying the Disarray in Development 1995Public Services and Market Mechanisms 1995Public Services and Market Mechanisms: Competition, Contracting and the New Public Management 2005Performance Management in Practice: A Comparative Study of Executive Agencies

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