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The Politics of Public Services: A Service Characteristics Approach
14 references·16 citing·37 second hop
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References

  • 1990Bureaucracy: what government agencies do and why they do it3,795 cited
  • 2003World Development Report 2004 : making services work for poor people1,517 cited
  • 1986Economics of the Public Sector1,406 cited
  • 2012Incentives Work: Getting Teachers to Come to School928 cited
  • 2003Solutions When the Solution is the Problem: Arraying the Disarray in Development679 cited
  • 1995Public Services and Market Mechanisms531 cited
  • 1995Public Services and Market Mechanisms: Competition, Contracting and the New Public Management431 cited
  • 2005Performance Management in Practice: A Comparative Study of Executive Agencies383 cited
  • 2011Making Schools Work : New Evidence on Accountability Reforms213 cited
  • 2010Engagement with Non‐State Service Providers in Fragile States: Reconciling State‐Building and Service Delivery206 cited
  • 1996Public-Private Relationships and Performance in Service Provision185 cited
  • 2010An Upside Down View of Governance179 cited
  • 2004The Politics of Service Delivery Reform138 cited
  • 2011Civil Society, Public Action and Accountability in Africa62 cited

Cited by

  • 2016Health provider responsiveness to social accountability initiatives in low- and middle-income countries: a realist review

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142 cited
  • 2024Digital transformation in healthcare: Assessing the role of digital technologies for managerial support processes111 cited
  • 2020Competitive clientelism, donors and the politics of social protection uptake in Ghana50 cited
  • 2020When does transparency improve public services? Street‐level discretion, information, and targeting48 cited
  • 2020Gendered accountability: when and why do women’s policy priorities get implemented?45 cited
  • 2022Innovation readiness in public sector service delivery: an exploration37 cited
  • 2019Rethinking Elite Commitment to Social Protection in Ghana: Insights from an Adapted Political Settlements Approach26 cited
  • 2018Social progress and international patent collaboration22 cited
  • 2022The role of social infrastructure services in developing the city centre planning: A framework for delivering sustainable cities in Jordan16 cited
  • 2020The politics of export restrictions: A panel data analysis of African commodity processing industries15 cited
  • 2023Foreign Aid and Political Support: How Politicians' Aid Oversight Capacity and Voter Information Condition Credit-Giving14 cited
  • 2019Flies without Borders: Lessons from Chennai on Improving India’s Municipal Public Health Services9 cited
  • 2023Do citizen perceptual measures align with archival performance measures: a meta-analysis9 cited
  • 2023Beyond reporting: What drives performance data use in sustainability management? Empirical evidence from U.S. cities9 cited
  • 2017Street‐Level Bureaucrats and Irrigation Policy Reform in Southeast Asia8 cited
  • 2020Innovation in Delivering Public Health Service: Practice In Banyuwangi Regency – Indonesia8 cited