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Relationship Marketing and Sustained Competitive Advantage
16 references·14 citing·24 second hop
Relationship Marketing and Sustained Competitive Advantage (1998)Relationship Marketing and Sustained Comp…Gaining and sustaining a competitive advantage (2012)Gaining and sustaining a comp…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …The Theory of Economic Development (2003)The Theory of Economic Develo…The Theory of the Growth of the Firm (1995)The Theory of the Growth of t…Customer intimacy and other value disciplines (1993)Customer intimacy and other v…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Zero defections: quality comes to services. (1990)Zero defections: quality come…Service encounters and service relationships: Implications for research (1990)Service encounters and servic…Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Asset Stock Accumulation and …Organizational Culture: Can It Be a Source of Sustained Competitive Advantage? (1986)Organizational Culture: Can I…A resource‐based view of the firm (1984)A resource‐based view of the …Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition (1982)Uncertain Imitability: An Ana…The Role of Market Forces in Assuring Contractual Performance (1981)The Role of Market Forces in …Vertical Integration, Appropriable Rents, and the Competitive Contracting Process (1978)Vertical Integration, Appropr…Strategy-Making in Three Modes (1973)Strategy-Making in Three ModesInterpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers? (2012)Interpersonal Relationship, S…Sports consumer-team relationship quality: development and psychometric evaluation of a scale (2011)Sports consumer-team relation…Transcendental marketing: a conceptual framework and empirical examples (2009)Transcendental marketing: a c…The Dynamics Underlying Service Firm—Customer Relationships (2008)The Dynamics Underlying Servi…Mobile customer relationship management: an exploratory analysis of Italian applications (2007)Mobile customer relationship …Marketing de relacionamento junto a consumidores finais: um estudo exploratório com grandes empresas brasileiras (2006)Marketing de relacionamento j…Effects of market orientation on business strategic behaviour (2005)Effects of market orientation…A conceptualisation of a customer‐bank bond in the context of the twenty‐first century UK retail banking industry (2005)A conceptualisation of a cust…Customer retention in retail financial services: an employee perspective (2004)Customer retention in retail …Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective (2003)Preliminary evidence on the c…Relationships and technology: strategic implications (2002)Relationships and technology:…Internal marketing: a means for creating a sales or marketing orientation? The case of UK retail banks (2002)Internal marketing: a means f…Internal Marketing (2000)Internal MarketingRetention sans frontieres: issues for financial service retailers (1999)Retention sans frontieres: is…The Presentation of Self in Everyday Life. (1956)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Dynamic capabilities: what are they? (2000)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Job Market Signaling (1973)Transaction-Cost Economics: The Governance of Contractual Relations (1979)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Buzz: face-to-face contact and the urban economy (2004)The Impact of Social Structure on Economic Outcomes (2005)An Evolutionary Theory of Economic Change. (1983)Strategic Factor Markets: Expectations, Luck, and Business Strategy (1986)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Dynamic capabilities and strategic management (1997)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)The Costs and Benefits of Ownership: A Theory of Vertical and Lateral Integration (1986)Property Rights and the Nature of the Firm (1990)Comparative Economic Organization: The Analysis of Discrete Structural Alternatives (1991)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The cornerstones of competitive advantage: A resource‐based view (1993)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
this work references cited by second hop

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 2003The Theory of Economic Development22,513 cited
  • 1995The Theory of the Growth of the Firm13,774 cited
  • 1989Asset Stock Accumulation and Sustainability of Competitive Advantage8,348 cited
  • 1978Vertical Integration, Appropriable Rents, and the Competitive Contracting Process5,797 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1986Organizational Culture: Can It Be a Source of Sustained Competitive Advantage?3,864 cited
  • 1981The Role of Market Forces in Assuring Contractual Performance3,652 cited
  • 1982Uncertain Imitability: An Analysis of Interfirm Differences in Efficiency under Competition2,823 cited
  • 2012Gaining and sustaining a competitive advantage2,015 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1973Strategy-Making in Three Modes1,663 cited
  • 1993Customer intimacy and other value disciplines978 cited
  • 1990

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Service encounters and service relationships: Implications for research
930 cited

Cited by

  • 2008The Dynamics Underlying Service Firm—Customer Relationships84 cited
  • 1999Retention sans frontieres: issues for financial service retailers80 cited
  • 2003Preliminary evidence on the composition of relational exchange and its outcomes: the distributor perspective79 cited
  • 2004Customer retention in retail financial services: an employee perspective56 cited
  • 2002Relationships and technology: strategic implications53 cited
  • 2005Effects of market orientation on business strategic behaviour45 cited
  • 2007Mobile customer relationship management: an exploratory analysis of Italian applications43 cited
  • 2011Sports consumer-team relationship quality: development and psychometric evaluation of a scale41 cited
  • 2000Internal Marketing34 cited
  • 2002Internal marketing: a means for creating a sales or marketing orientation? The case of UK retail banks27 cited
  • 2005A conceptualisation of a customer‐bank bond in the context of the twenty‐first century UK retail banking industry27 cited
  • 2012Interpersonal Relationship, Service Quality, Seller Expertise: How Important Are They to Adolescent Consumers?26 cited
  • 2006Marketing de relacionamento junto a consumidores finais: um estudo exploratório com grandes empresas brasileiras22 cited
  • 2009Transcendental marketing: a conceptual framework and empirical examples10 cited