International branch campus faculty member experiences of the academic library

Abstract

This thesis uses phenomenography to investigate the perceptions and experiences of academic libraries by faculty members across a variety of disciplines working in international branch campuses (IBCs). The main research question addressed by the study asks how faculty members experience the academic library, with the objective of identifying qualitative variations in experience within this group. The findings of this research address established practical problems related to library value and identity, and have implications for practice in both the development and evaluation of library services for faculty members, as well as communication about those services with faculty members. Furthermore, the findings of this research support practical developments in the support of faculty members engaged in transnational higher education provision. The results of the research find that these participants in this context experienced the academic library in at least six different ways and reported a variety of experiences in terms of using information, in and out of the academic library, to accomplish core faculty member functions of teaching and research. The categories of experience generated through the study are: IBC faculty members experience the academic library as relationships with librarians; as a content provider; as a discovery service; as a facilitator for engaging with the academic community; as a champion of reading books; and as a compliance centre for information ethics. Investigations into the information behaviour, library use and perceptions of faculty members have been conducted in a variety of contexts, but are limited in transnational contexts. This research therefore also represents an original and important contribution to an understanding of academic library practice in transnational or cross-border contexts, as well as contributing to a limited knowledge base about the experiences of faculty members in transnational higher education generally. Phenomenographic investigations into the experiences of library and information science elements such as libraries and information centres are rare, and therefore this research represents an original contribution to understanding this phenomenon in this way. The study employed phenomenography as the methodology for understanding the academic library experiences of the participants. Ten faculty member participants representing a variety of IBC institutions located within major educational hubs in the Arab Gulf and Southeast Asia were interviewed about their academic library experiences moving from a home campus to a branch campus, using the story of this move as a critical incident for starting discussion and relaying real experiences to the researcher. These experiences are theoretically situated in the context of information worlds (Jaeger & Burnett, 2010) in order to increase understanding around the formation of these experiences and to critically analyse practical implications. This research design contributes to the phenomenographic method by detailing its procedures and to its theoretical aspects by linking the methodological with a framework, Jaeger and Burnett’s theory of information worlds, which facilitates phenomenography outside its traditional domain of teaching and learning research.

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