Generational Differences in the Hospitality Industry: An issue of concern?

Abstract

Each generation that enters the workforce brings with it its own unique perspectives and values, shaped by the times of their life, about work and the work environment; thus posing atypical human resources management challenges. Following the completion of an extensive quantitative study conducted in Cyprus, and by adopting a qualitative methodology, the researchers aim to further explore the occupational similarities and differences of the two prevailing generations, X and Y, currently active in the workplace. Moreover, the study investigates the effects of the perceptual generational differences on managing the diverse hospitality workplace. Industry implications, recommendations for stakeholders as well as directions for further scholarly research are discussed.

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