this work references cited by second hopReferences
- 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
- 1985Mental Accounting and Consumer Choice4,875 cited
- 2008Mental Accounting and Consumer Choice3,415 cited
- 2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market3,159 cited
- 1981The Informational Role of Warranties and Private Disclosure about Product Quality2,491 cited
- 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
- 1998Customer Satisfaction and Word of Mouth2,105 cited
- 1997The effects of distributive, procedural, and interactional justice on postcomplaint behavior1,393 cited
- 1999Revenue Management: Research Overview and Prospects1,131 cited
- 1999Perceptions of Price Unfairness: Antecedents and Consequences941 cited
- 2010Winning the Service Game859 cited
- 2008The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels637 cited
- 1978An Application of Equity Theory to Buyer-Seller Exchange Situations452 cited
- 2010Handbook of Service Science447 cited
- 2001Remote Purchase Environments: The Influence of Return Policy Leniency on Two-Stage Decision Processes
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work