The role of technology in the management and exploitation of internal business intelligence

Abstract

Purpose – This paper aims to provide an introductory overview of internal business intelligence (BI) and the role that technology plays in its management and exploitation. BI represents the tools and systems that play a key role in the strategic planning process of a corporation, allowing the integration of applications, databases, software and hardware essential to users and enabling the analysis of information to optimise decision-making. Design/methodology/approach – In reviewing the existing literature, this paper examines the core components, current trends and operational issues of a typical internal BI system architecture. The implications of these trends and their effects on business processes and culture are also explored. Findings – The successful implementation of an internal BI system should include the core components and address operational issues, whilst also providing meaningful output to the organisation. It is contended, however, that to be truly successful, the internal BI system must be embedded within organisational processes and be adaptable to changing technologies, allowing the exploitation of the organisation’s internal BI. Originality/value – This general review is the first to provide a high-level overview of internal BI and explores the role of technology in the management and exploitation of internal BI.

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