VALUE GENERATION THROUGH USER INVOLVEMENT IN HEALTHCARE DESIGN

Abstract

This paper reports on the initial outcomes of a postgraduate research about user \ninvolvement in healthcare design. The purpose is to highlight the importance of \ninvolving healthcare professionals in the design of healthcare buildings, to ensure \nefficiency in the delivery of care services and to meet user requirements. It is believed \nthat participatory approaches can help to increase value generation for users. \nA case study is used to describe the user involvement in the early stages of the \nrefurbishment process of a Hospital in Brazil. Data was collected through six \ninterviews, documental analysis, archival record analysis and direct observations. \nResults suggest that user requirements are better considered in design through \nparticipatory approaches. Furthermore, the necessary time to perform healthcare \nservices can be reduced due to more appropriate building reconfiguration. Findings \nalso emphasize the importance of effective management, both by the design team and \nby users’ representatives, to minimize conflicting requirements and to avoid delays in \nthe design process

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