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Human Resource Management for the Hospitality and Tourism Industries
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(2005)'Mode 3' and 'Quadruple Helix': toward a 21st century fractal innovation ecosystem (2009)A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism (2021)Impacts of COVID-19 on primary, secondary and tertiary education: a comprehensive review and recommendations for educational practices (2022)The post COVID-19 pandemic era: Changes in teaching and learning methods for management educators (2023)The Rise of the Creative Class (2002)Cities and the Creative Class (2003)Education At A Glance (2005)When Unionization Disappears (2013)Mobility strategies, ‘mobility differentials’ and ‘transnational exit’: the experiences of precarious migrants in London’s hospitality jobs (2014)Unpredictable Work Timing in Retail Jobs (2014)
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  • 2010Low-Wage Work in the Wealthy World435 cited
  • 2010“One size doesn't fit all”153 cited
  • 2014Work–leisure conflict and its associations with well-being: The roles of social support, leisure participation and job burnout144 cited
  • 2020Impacts of COVID-19 on tourism education: analysis and perspectives129 cited
  • 2018Gender Matters in Hospitality (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)128 cited
  • 2011Soft skills and employability: Evidence from UK retail127 cited
  • 2017Mediation of job embeddedness and satisfaction in the relationship between task characteristics and turnover126 cited
  • 2018A strategic framework for analysing employability skills deficits in rural hospitality and tourism destinations69 cited
  • 2008Exploring the relationship between the human resource management practices and growth in small service firms67 cited
  • 2013Human resource management approaches in Spanish hotels: An introductory analysis60 cited
  • 2014Entrepreneurship as a means for restructuring employment patterns55 cited
  • 2021Entrepreneurs' human capital resources and tourism firm sales growth: A fuzzy-set qualitative comparative analysis50 cited
  • 2015Effects of Coaching and Mentoring on Employee Performance in the UK Hotel Industry46 cited

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  • 2021Personal marketing and the recruitment and selection process: Hiring attributes and particularities in tourism and hospitality45 cited
  • 2014An Analysis of Gendered Employment in the Portuguese Tourism Sector43 cited
  • 2010The impact of hotel management contracting on IHRM practices43 cited