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ArticleBeyond the servicescape

Ian Clarke1995

Article1995

Beyond the servicescape

Ian Clarke · Ruth Ä. Schmidt

58 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Service and Product Innovation

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References

1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1978Place and Placelessness 1978Space and Place: The Perspective of Experience.1994Economies of Signs and Space.1978Space and Place: The Perspective of Experience 1992Management research: An introduction 1993River Magic: Extraordinary Experience and the Extended Service Encounter

Cited by

2003A CONCEPTUAL MODEL OF TOURISM DESTINATION COMPETITIVENESS AND ATTRACTIVENESS 2011Customer experiences with brands: Literature review and research directions 2011Service quality effects on air passenger intentions: a service chain perspective 2015Capturing the multiple facets of mall experience: Developing and validating a scale 2018A kaleidoscopic view of the territorialized consumption of place 2017The Impact of Fitness Center Servicescape on Individual Behavior: The Mediating Role of Emotional Response

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Details

Year1995

Typearticle

Published1995-07-01

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations58

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/0969-6989(95)00055-0

openalex_workW1900858960

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1998Thinking the thoughts they do: symbolism and meaning in the consumer experience of the “British pub”

2025Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework