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Beyond the servicescape
16 references·11 citing·32 second hop
Beyond the servicescape (1995)Beyond the servicescapePlace and Placelessness (2018)Place and PlacelessnessEconomies of Signs and Space. (1994)Economies of Signs and Space.River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Management research: An introduction (1992)Management research: An intro…Contemporary Marketing Research (1992)Contemporary Marketing Resear…Business Research Projects for Students (1991)Business Research Projects fo…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVUCTION: Le marketing des Services (1988)SERVUCTION: Le marketing des …Servuction : le marketing des services (1987)Servuction : le marketing des…Marketing Services by Managing the Environment (1982)Marketing Services by Managin…A Geography of the Lifeworld (1981)A Geography of the LifeworldThe Marketing of Services (1980)The Marketing of ServicesSpace and Place: The Perspective of Experience. (1978)Space and Place: The Perspect…Space and Place: The Perspective of Experience (1978)Space and Place: The Perspect…Place and Placelessness (1978)Place and PlacelessnessReimagining the servicescape: a systematic review and multi-stakeholderconceptual framework (2025)Reimagining the servicescape:…Nurtured and sorrowful: Positive and negative emotional appeals in early COVID-19 themed brand communications (2023)Nurtured and sorrowful: Posit…Beyond window signs: Understanding the affect‐based effects of window signs on store patronage intentions (2018)Beyond window signs: Understa…A kaleidoscopic view of the territorialized consumption of place (2018)A kaleidoscopic view of the t…The Impact of Fitness Center Servicescape on Individual Behavior: The Mediating Role of Emotional Response (2017)The Impact of Fitness Center …Capturing the multiple facets of mall experience: Developing and validating a scale (2015)Capturing the multiple facets…Service quality effects on air passenger intentions: a service chain perspective (2011)Service quality effects on ai…Customer experiences with brands: Literature review and research directions (2011)Customer experiences with bra…Place Attachment: the Social Dimensions of the Retail Environment and the Need For Further Exploration (2008)Place Attachment: the Social …A CONCEPTUAL MODEL OF TOURISM DESTINATION COMPETITIVENESS AND ATTRACTIVENESS (2003)A CONCEPTUAL MODEL OF TOURISM…Thinking the thoughts they do: symbolism and meaning in the consumer experience of the “British pub” (1998)Thinking the thoughts they do…Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Grounded Theory in Practice (1999)Grounded Theory in Management Research (2003)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)The death of the social? Re-figuring the territory of government (1996)The teacher's soul and the terrors of performativity (2003)In the Social Factory? (2008)Quality in the Service Sector: A Review (1989)Internal marketing: a review and some interdisciplinary research challenges (1995)Building and testing theories of decision making by travellers (2004)Place-identity: Physical world socialization of the self (1983)Defining place attachment: A tripartite organizing framework (2009)Place attachment: How far have we come in the last 40 years? (2010)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)National Geographic: The Rooting of Peoples and the Territorialization of National Identity Among Scholars and Refugees (1992)Culture sits in places: reflections on globalism and subaltern strategies of localization (2001)The Measurement of Place Attachment: Validity and Generalizability of a Psychometric Approach (2003)A Space for Place in Sociology (2000)SENSE OF PLACE AS AN ATTITUDE: LAKESHORE OWNERS ATTITUDES TOWARD THEIR PROPERTIES (2001)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1978Place and Placelessness4,665 cited
  • 1978Space and Place: The Perspective of Experience.3,733 cited
  • 1994Economies of Signs and Space.3,364 cited
  • 1978Space and Place: The Perspective of Experience3,349 cited
  • 1992Management research: An introduction3,049 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 2018Place and Placelessness1,921 cited
  • 1980The Marketing of Services363 cited
  • 1987Servuction : le marketing des services264 cited
  • 1982Marketing Services by Managing the Environment260 cited
  • 1992Contemporary Marketing Research218 cited
  • 1981A Geography of the Lifeworld212 cited
  • 1988SERVUCTION: Le marketing des Services183 cited
  • 1991Business Research Projects for Students103 cited

Cited by

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  • 2003A CONCEPTUAL MODEL OF TOURISM DESTINATION COMPETITIVENESS AND ATTRACTIVENESS148 cited
  • 2011Customer experiences with brands: Literature review and research directions95 cited
  • 2011Service quality effects on air passenger intentions: a service chain perspective56 cited
  • 2015Capturing the multiple facets of mall experience: Developing and validating a scale47 cited
  • 2018A kaleidoscopic view of the territorialized consumption of place36 cited
  • 2017The Impact of Fitness Center Servicescape on Individual Behavior: The Mediating Role of Emotional Response30 cited
  • 1998Thinking the thoughts they do: symbolism and meaning in the consumer experience of the “British pub”24 cited
  • 2025Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework17 cited
  • 2018Beyond window signs: Understanding the affect‐based effects of window signs on store patronage intentions12 cited
  • 2023Nurtured and sorrowful: Positive and negative emotional appeals in early COVID-19 themed brand communications11 cited
  • 2008Place Attachment: the Social Dimensions of the Retail Environment and the Need For Further Exploration10 cited