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Unlikely allies: credibility transfer during a corporate crisis
16 references·1 citing·43 second hop
Unlikely allies: credibility transfer during a corporate crisis (2014)Unlikely allies: credibility transfer dur…Crisis management: Planning for the inevitable (2014)Crisis management: Planning f…The Impact of a Product-Harm Crisis on Marketing Effectiveness (2007)The Impact of a Product-Harm …Strategic Activism and Nonmarket Strategy (2007)Strategic Activism and Nonmar…Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations. (2007)Silence speaks volumes: The e…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…The Liability of Good Reputation: A Study of Product Recalls in the U.S. Automobile Industry (2006)The Liability of Good Reputat…Goal Contagion: Perceiving Is for Pursuing. (2004)Goal Contagion: Perceiving Is…Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Corporate social responsibili…Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…The Determinants of Trust and Credibility in Environmental Risk Communication: An Empirical Study (1997)The Determinants of Trust and…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action. (1996)Automaticity of social behavi…Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action. (1996)Automaticity of social behavi…The logic of social exchange: Has natural selection shaped how humans reason? Studies with the Wason selection task (1989)The logic of social exchange:…Crisis Management: Planning for the Inevitable (1989)Crisis Management: Planning f…When apologies backfire: a moderated mediation model of exposure by NGOs, companies’ hypocrisy, and consumers’ political orientations (2024)When apologies backfire: a mo…Building Strong Brands (1995)A RESOURCE-BASED PERSPECTIVE ON CORPORATE ENVIRONMENTAL PERFORMANCE AND PROFITABILITY. (1997)Does Doing Good Always Lead to Doing Better? 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(2011)Understanding Attributions of Corporate Social Irresponsibility (2012)Exploring the Dimensionality of Trust in Risk Regulation (2003)Perception of risk: the influence of general trust, and general confidence (2005)A Theory of Cognitive Dissonance (2017)Using Expert Sources to Correct Health Misinformation in Social Media (2017)The Handbook of Social Psychology (1969)Telling more than we can know: Verbal reports on mental processes. (1977)Social Learning Theory. (1978)Contending with group image: The psychology of stereotype and social identity threat (2002)Forming attitudes that predict future behavior: A meta-analysis of the attitude-behavior relation. (2006)Prejudice Reduction: What Works? 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References

  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1996Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action.2,736 cited
  • 1996Automaticity of social behavior: Direct effects of trait construct and stereotype activation on action.2,637 cited
  • 1989The logic of social exchange: Has natural selection shaped how humans reason? Studies with the Wason selection task2,471 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2004Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis1,512 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 1989Crisis Management: Planning for the Inevitable797 cited
  • 1997The Determinants of Trust and Credibility in Environmental Risk Communication: An Empirical Study751 cited
  • 2006The Liability of Good Reputation: A Study of Product Recalls in the U.S. Automobile Industry743 cited
  • 2014Crisis management: Planning for the inevitable740 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 2004Goal Contagion: Perceiving Is for Pursuing.515 cited
  • 2007

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The Impact of a Product-Harm Crisis on Marketing Effectiveness
407 cited
  • 2007Strategic Activism and Nonmarket Strategy400 cited
  • 2007Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations.321 cited
  • Cited by

    • 2024When apologies backfire: a moderated mediation model of exposure by NGOs, companies’ hypocrisy, and consumers’ political orientations10 cited