WOMEN'S WORK: THE HOME, THE WORKPLACE, AND THE SPACES BETWEEN

Perry Labron Carter · David R. Butler

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Transportation Planning and Optimization Work-Family Balance Challenges Gender Studies and Social Issues

Abstract

This paper explores women’s travel behaviors during their commutes from home to work. The type of women’s work being examined in this study is the rapidly developing customer information services industry – call centers. As in most of the industry, the call centers in this study employ a largely female workforce. The underlying assumption of this analysis is that an investigation of the routes linking female call center agents’ workplaces to their homes will provide information on women’s lives in both sites. The study location is Albuquerque, New Mexico, while the data for this study comes from a survey of call center employees and from interviews with call center managers.

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References

1991Gender Trouble: Feminism and the Subversion of Identity 2011Bodies That Matter 1984The Managed Heart: Commercialization of Human Feeling 2012The Managed Heart 1989The Second Shift 1997The end of capitalism (as we knew it): a feminist critique of political economy 2003Gender, Work and Space 1999‘An assembly line in the head’: work and employee relations in the call centre

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