The Influence of Training Transfer Climate and Individual Trainee Characteristics on Customer Orientation

Abstract

This study tests hypotheses regarding the factor structure of a prominent training transfer climate instrument, the issue of moderating rather than just direct effects of training transfer climate, and the effects of two trainee characteristics-- organizational commitment and cynicism about organizational change-- on the transfer of training. Increasingly, scholars and practitioners alike recognize that human capital is a critical source of organizational competitive advantage (Appelbaum, Bailey, Berg, & Kalleberg,

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