Rapport Management Model

Helen Spencer‐Oatey

32 citations0/0 files storedThe International Encyclopedia of Language and Social Interaction

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Language, Discourse, Communication Strategies Linguistics and Discourse Analysis Linguistics and Language Analysis

Abstract

The rapport management model aims to provide insights into the relational ups and downs of social interaction, building on concepts in politeness theory in the field of pragmatics. This article outlines the core features of the model: its explication of the bases of rapport (face, sociality rights and obligations, interactional goals) and the factors that influence the (mis)management of relations. The article then briefly describes the ways in which the model has been applied in analytical and conceptual studies, and comments on recent trends and directions.

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1987Politeness 1972Interaction Ritual: Essays on Face-to-face Behaviour 2011Impoliteness 2004Culturally Speaking: Managing Rapport Through Talk Across Cultures 2009Culturally speaking: culture, communication and politeness theory 2010Interpersonal Pragmatics 2010When laughter is not enough. Responding to teasing and self-denigrating humour at work 2003Leader-Member Relations as a Function of Rapport Management

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