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Rapport Management Model
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Rapport Management Model (2015)Rapport Management ModelRelating at work: Facets, dialectics and face (2013)Relating at work: Facets, dia…Impoliteness (2011)ImpolitenessWhen laughter is not enough. Responding to teasing and self-denigrating humour at work (2010)When laughter is not enough. …Interpersonal Pragmatics (2010)Interpersonal PragmaticsCulturally speaking: culture, communication and politeness theory (2009)Culturally speaking: culture,…The Sociolinguistic Basis of Managing Rapport When Overcoming Buying Objections (2005)The Sociolinguistic Basis of …Culturally Speaking: Managing Rapport Through Talk Across Cultures (2004)Culturally Speaking: Managing…Leader-Member Relations as a Function of Rapport Management (2003)Leader-Member Relations as a …Politeness (1987)PolitenessInteraction Ritual: Essays on Face-to-face Behaviour (1972)Interaction Ritual: Essays on…Cultures and Organizations: Software of the Mind. (1993)Situated Learning: Legitimate Peripheral Participation. (1994)Communities of practice learning, meaning, and identity (1999)The Directness and Oppositional Intensity of Conflict Expression (2014)We Are Not Amused (2015)Conceptualizing conversational humour as (im)politeness: The case of film talk (2016)Qualitative Data Analysis: A User Friendly Guide for Social Scientists (1993)Principles of Pragmatics (2016)(Im)politeness and Relationality (2017)The Routledge Handbook of Translation and Pragmatics (2019)On the dual role of expressive speech acts: Relational work on signs announcing closures during the Covid-19 pandemic (2021)The Coding Manual for Qualitative Researchers (2025)How To Do Things With Words (1975)Politeness : Some Universals in Language Usage (1987)The Behavioral Consequences of Service Quality (1996)Politeness Theory and Conversational Refusals: Associations between Various Types of Face Threat and Perceived Competence (2007)Linguistic Politeness in Student-Team Emails: Its Impact on Trust Between Leaders and Members (2011)Salesperson rapport: a literature review and research agenda for an evolving digital sales process (2023)Patterns of Aggressive Behavior in Experimentally Created “Social Climates” (1939)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)Linguistic Repertoires and Semiotic Resources in Interaction: A Finnish Manager as a Mediator in a Multilingual Meeting (2010)Employee Exit, Voice, Loyalty, and Neglect in Response to Dissatisfying Organizational Situations: It Depends on Supervisory Relationship Quality (2016)Leader’s communication style, LMX and organizational commitment (2019)Pragmatics and Non-Verbal Communication (2009)Sub‐Dimensions of the Four Factor Model of Cultural Intelligence: Expanding the Conceptualization and Measurement of Cultural Intelligence (2012)Im/politeness, social practice and the participation order (2013)Politeness phenomena in modern Chinese (1990)Gender and Politeness (2003)The singing Neanderthals: The origins of music, language, mind, and body (2006)Impoliteness revisited: with special reference to dynamic and prosodic aspects (2003)Theories of identity and the analysis of face (2007)Meaning in Language. An Introduction to Semantics and Pragmatics (2011)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Power, approach, and inhibition. (2003)Critical Discourse Analysis (2015)Computational linguistics (2015)The Pragmatics of Slurs (2015)Cross-Cultural Pragmatics (2021)Appropriate behaviour across varieties of English (2012)Disagreements, face and politeness (2012)Theorising disagreement (2012)
this work references cited by second hop

References

  • 1987Politeness10,531 cited
  • 1972Interaction Ritual: Essays on Face-to-face Behaviour1,456 cited
  • 2011Impoliteness1,151 cited
  • 2004Culturally Speaking: Managing Rapport Through Talk Across Cultures773 cited
  • 2009Culturally speaking: culture, communication and politeness theory718 cited
  • 2010Interpersonal Pragmatics264 cited
  • 2010When laughter is not enough. Responding to teasing and self-denigrating humour at work162 cited
  • 2003Leader-Member Relations as a Function of Rapport Management65 cited
  • 2013Relating at work: Facets, dialectics and face48 cited
  • 2005The Sociolinguistic Basis of Managing Rapport When Overcoming Buying Objections35 cited

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