Developing a Theory Z Culture in Local Government

Abstract

The concept of organizational culture became prominent during the 1980s partly because of the international success of Japanese industry. Differences between Japanese and American approaches to developing efficient and productive organizations have been noted extensively in the management literature. While changing organizational culture is not an easy process, it can be accomplished by emphasizing a commitment to the individual employee. Despite the literature's heavy emphasis on the private sector, many of the elements of Theory Z can be found in public organizations. This article describes one city's effort to change culture by emphasizing fair treatment of organizational members, employee involvement, two-way communication, employees' personal development and recognition and camaraderie.

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