STAKEHOLDER PROCESS APPROACH TOINFORMATION SYSTEMS EVALUATION

Abstract

Different views are held by different groups of people involved in evaluating information systems (IS) and information technology (IT) projects. If these different views are not understood in the beginning of the project, problems will most like arise when the project is completed because of the different evaluation criteria. The stakeholder approach to IS evaluation implies that the system developers among others involved in the system development project need to understand the various stakeholders’ expectations from the system at every stage of the system development process. In this paper the stakeholder theory and process theory were reviewed and applied in conducting empirical studies in two organizations. One of the major results of the analysis is a process framework for evaluating IS/IT investments, using the stakeholder approach.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 28 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.