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A cross-cultural study of consumer complaining behavior: VCR owners in the U.S. and Puerto Rico
16 references·2 citing·35 second hop
A cross-cultural study of consumer complaining behavior: VCR owners in the U.S. and Puerto Rico (1991)A cross-cultural study of consumer compla…Advances in Consumer Research (2025)Advances in Consumer ResearchConsumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…The Confucius connection: From cultural roots to economic growth (1988)The Confucius connection: Fro…Modeling Choices Among Alternative Responses to Dissatisfaction (1984)Modeling Choices Among Altern…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…An Analysis of Consumer Interaction Styles in the Marketplace (1983)An Analysis of Consumer Inter…Advances in Consumer Research (1983)Advances in Consumer ResearchA Brief Version of the Fear of Negative Evaluation Scale (1983)A Brief Version of the Fear o…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)Conceptualization and Measure…Cultural Values Do Correlate with Consumer Behavior (1976)Cultural Values Do Correlate …Dissatisfied Consumers: Who Gets Upset and Who Takes Action (1975)Dissatisfied Consumers: Who G…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorPersonality and Consumer Behavior: A Review (1971)Personality and Consumer Beha…The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region (2018)The impact of cultural dimens…The impact of the antecedents of relationship development on Thai and Australian resort hotels guests (2013)The impact of the antecedents…Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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(2010)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Understanding the Influence of National Culture on the Development of Trust (1998)Hofstede's model of national cultural differences and their consequences: A triumph of faith - a failure of analysis (2002)COVID-19 and the workplace: Implications, issues, and insights for future research and action. (2020)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? 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References

  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1988The Confucius connection: From cultural roots to economic growth4,383 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.3,741 cited
  • 1983Advances in Consumer Research2,879 cited
  • 1971The Theory of Buyer Behavior2,797 cited
  • 1983A Brief Version of the Fear of Negative Evaluation Scale2,173 cited
  • 1971Personality and Consumer Behavior: A Review601 cited
  • 1978Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction493 cited
  • 1984Modeling Choices Among Alternative Responses to Dissatisfaction436 cited
  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior367 cited
  • 1983An Analysis of Consumer Interaction Styles in the Marketplace249 cited
  • 1976Cultural Values Do Correlate with Consumer Behavior230 cited

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1975
Dissatisfied Consumers: Who Gets Upset and Who Takes Action
205 cited

Cited by

  • 2013The impact of the antecedents of relationship development on Thai and Australian resort hotels guests31 cited
  • 2018The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region24 cited