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Modeling Choices Among Alternative Responses to Dissatisfaction · Study

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ArticleModeling Choices Among Alternative Responses to Dissatisfaction

Ralph L. Day1984

Article1984

Modeling Choices Among Alternative Responses to Dissatisfaction

436 citations·0/0 files stored·ACR North American Advances

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Customer Service Quality and Loyalty Job Satisfaction and Organizational Behavior Decision-Making and Behavioral Economics

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Year1984

Typearticle

Published1984-01-01

VenueACR North American Advances

ISSN-L0098-9258

Languageen

Citations436

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW6652454

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