SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Multisource Effects on the Satisfaction Formation Process · Study

ArticleShelves

ArticleMultisource Effects on the Satisfaction Formation Process

Diane Halstead1994

Article1994

Multisource Effects on the Satisfaction Formation Process

Diane Halstead · S. L. Schmidt

385 citations·0/0 files stored·Journal of the Academy of Marketing Science

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Educational Outcomes and Influences Patient Satisfaction in Healthcare

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 385 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1980Significance tests and goodness of fit in the analysis of covariance structures.1979A Paradigm for Developing Better Measures of Marketing Constructs 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Measuring Service Quality: A Reexamination and Extension 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Cited by

2006Tourists’ satisfaction, recommendation and revisiting Singapore 2002The configuration of the university image and its relationship with the satisfaction of students 2004Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture 1996The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1 1999Expectation Processes in Satisfaction Formation

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 19 shared references 2019User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfactionarticle · 18 shared references 1994The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integrationchapter · 15 shared references 1997The Realms of Scientific Meaning Framework for Constructing Theoretically Meaningful Nominal Definitions of Marketing Conceptsarticle · 15 shared references 2008Research themes, concepts and relationshipsarticle · 15 shared references 2007Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Serviceschapter · 14 shared references

Details

Year1994

Typearticle

Published1994-03-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations385

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1177/0092070394222002

openalex_workW2069932235

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2014Key determinants of passenger loyalty in the low-cost airline business

2004Measuring customer satisfaction in the fast food industry: a cross‐national approach

2008Logistics service quality: a new way to loyalty