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Key determinants of passenger loyalty in the low-cost airline business · Study

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Key determinants of passenger loyalty in the low-cost airline business

Raphaël K. Akamavi, Elsayed Sobhy Ahmed Mohamed, Katharina Pellmann, Yue Xu

2014-08-30articleTourism Management237 citationsgreen

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Aviation Industry Analysis and Trends

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 237 citations exist upstream.

References

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1977Self-efficacy: Toward a unifying theory of behavioral change.

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1997Self-efficacy: the exercise of control

1994The Commitment-Trust Theory of Relationship Marketing

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

Cited by

2015Trust-building processes in tourist coopetition: The case of a Polish region

2015Holiday recovery experiences, tourism satisfaction and life satisfaction – Is there a relationship?

2017An investigation of customer satisfaction with low-cost and full-service airline companies

2019Voice of airline passenger: A text mining approach to understand customer satisfaction

2018The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction

2016Enhancing Service Loyalty

2018Corporate social responsibility as a determinant of corporate reputation in the airline industry

2019Measuring customer experience in service: A systematic review

Details

Year2014

Typearticle

VenueTourism Management

Languageen

Files0 public / 0

Identifiers

doi10.1016/j.tourman.2014.07.010

openalex_workW2016802098

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