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Integrasi Metode Kano dengan Quality Function Deployment untuk Meningkatkan Mutu Pelayanan Hotel
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Integrasi Metode Kano dengan Quality Function Deployment untuk Meningkatkan Mutu Pelayanan Hotel (2014)Integrasi Metode Kano dengan Quality Func…ANALYSIS OF CUSTOMER SATISFACTION OF THE HOTEL INDUSTRY IN INDIA USING KANO MODEL & QFD (2012)ANALYSIS OF CUSTOMER SATISFAC…Marketing strategy: a customer-driven approach (1991)Marketing strategy: a custome…System design of blood supply chain management based on Supplier Customer Relationship Management (SCRM) approach (2018)Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs (2022)Exploring the Relative Effects of Salesperson Interpersonal Process Attributes and Technical Product Attributes on Customer Satisfaction (1996)A Decision Support System for evaluating operations investments in high-technology business (2004)Preference for Domestic Goods: A Study of Consumer Ethnocentrism (2006)
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References

  • 1991Marketing strategy: a customer-driven approach92 cited
  • 2012ANALYSIS OF CUSTOMER SATISFACTION OF THE HOTEL INDUSTRY IN INDIA USING KANO MODEL & QFD7 cited

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