A Generalized Darwinism Perspective on Changes in Individuals’ Use of Information Systems

Abstract

Information Systems (IS) play a critical role in supporting business processes within organizations. There is concern however that IS underutilization by individuals is hindering efforts to exploit its benefits and infuse it into workplace practices. To extract the benefits from an IS requires users to change how they incorporate the IS in their work, progressing towards deeper use. This paper draws on evolutionary theory, that is, Generalized Darwinism and its principles of variation, selection and retention, motivational theory and findings from a case study and survey to better understand how individuals’ IS use change over time. Furthermore, it discusses the impact of change on deep use, in particular, extended use. Moreover, the role of intrinsic and extrinsic motivation and feedback as triggers of change are highlighted. The findings provide useful insights that further our understanding of post-adoption IS use and the mechanisms by which IS use changes over time.

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