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Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability
16 references·1 citing·40 second hop
Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability (2015)Strategic Imperatives of Total Quality Ma…Customer satisfaction, loyalty and commitment in service organizations (2006)Customer satisfaction, loyalt…The relationship between total quality management practices and their effects on firm performance (2003)The relationship between tota…Six sigma seen as a methodology for total quality management (2001)Six sigma seen as a methodolo…A Contingent View of Quality Management‐The Impact of International Competition on Quality (2000)A Contingent View of Quality …Service quality in the banking industry: an assessment in a developing economy (1999)Service quality in the bankin…Juran's quality handbook (1999)Juran's quality handbookEXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE? (1999)EXPLODING THE MYTH: DO ALL QU…A framework for international quality management research: Development and validation of a measurement instrument (1999)A framework for international…Total quality management: origins and evolution of the term (1998)Total quality management: ori…Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers (1996)Internal Service Quality, Cus…: A tool for measuring service quality in restaurants (1995): A tool for measuring servic…Marketing Management: An Asian Perspective (1994)Marketing Management: An Asia…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Total Quality Management: The Route to Improving Performance (1993)Total Quality Management: The…What Is Total Quality Control (1985)What Is Total Quality ControlHow can the ISO 9000 QMS improve the organizational innovation of supply chains? (2019)How can the ISO 9000 QMS impr…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring service quality of banks: Scale development and validation (2005)A review of twenty years of SERVQUAL research (2009)Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables (1989)A Multilevel Model of Safety Climate: Cross-Level Relationships Between Organization and Group-Level Climates. (2005)Contingency research in operations management practices (2008)Stakeholder pressure and the adoption of environmental practices: The mediating effect of training (2009)The Practice of Social Research. (1976)A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES. (2004)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Testing Structural Equation Models. (1994)Perceptual measures of performance: fact or fiction? (2004)Disentangling leanness and agility: An empirical investigation (2006)Relationships between innovation stimulus, innovation capacity, and innovation performance (2006)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Packaging and purchase decisions (2004)The influence of the country‐of‐origin image, product knowledge and product involvement on consumer purchase decisions: an empirical study of insurance and catering services in Taiwan (2006)The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)ISO 9001 certification research: questions, answers and approaches (2009)A systematic review of open government data initiatives (2015)TQM as a management system consisting of values, techniques and tools (2000)Lean indicators and manufacturing strategies (2001)The relationship between total quality management practices and organizational culture (2005)A Natural-Resource-Based View of the Firm (1995)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)
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References

  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,349 cited
  • 2003The relationship between total quality management practices and their effects on firm performance1,895 cited
  • 1999Juran's quality handbook1,210 cited
  • 1995: A tool for measuring service quality in restaurants915 cited
  • 1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?633 cited
  • 1985What Is Total Quality Control570 cited
  • 1994Marketing Management: An Asian Perspective565 cited
  • 1993Total Quality Management: The Route to Improving Performance442 cited
  • 1999Service quality in the banking industry: an assessment in a developing economy356 cited
  • 2006Customer satisfaction, loyalty and commitment in service organizations350 cited
  • 2000A Contingent View of Quality Management‐The Impact of International Competition on Quality331 cited
  • 1998Total quality management: origins and evolution of the term281 cited
  • 1999A framework for international quality management research: Development and validation of a measurement instrument264 cited
  • 1996

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Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers
261 cited
  • 2001Six sigma seen as a methodology for total quality management248 cited
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    • 2019How can the ISO 9000 QMS improve the organizational innovation of supply chains?24 cited